Shipping and Return Policy

SHIPPING

All full price watch orders include shipping in the price, using one of the many shipping partners we have for shipping. Tracking information will become available once the parcel has been dispatched. 

Expected time for watch delivery:

4 - 5 business days worldwide.

Times may vary at peak holiday periods of the year.
We cannot ship to PO Boxes.

Orders will be dispatched after payment clearance and will need someone present to accept the package upon delivery. If there is no one at the provided address, it may be left in a safe place. We don't have direct contact with the delivery courier on the day of delivery, so requests for parcels to be left in specific locations can't be facilitated.

Whale Certified are not held responsible for lost or stolen packages once a parcel has been marked as delivered. 

Orders sent internationally may attract import duties and taxes which are the purchasers responsibility. To avoid disappointment, we recommend checking with your Customs office to see if any additional fees may apply. International orders are shipped from third party logistics warehouses in Hong Kong as merchandise and will not be marked as gifts. 

REFUSED PARCELS - If the recipient refuses to accept delivery of an order, a refund will be given once the watch has been returned. Any delivery costs to and from the destination along with taxes and duties will be deducted from the total of the refund total.


RETURNS

All full price purchases from whalecertified.com are entitled to a 7-day return period.
For limited edition pre-sale items, returns will not be accepted as order allocation is determined on a first come first serve basis. Should you wish to cancel your pre-order, please contact us during the pre-sale order window. 

Returns will only be accepted if the item is unused, unworn and in its original packaging in re-sellable condition. Sizing and specifications are listed on product pages, so please choose carefully as we don't accept returns for change of mind. 

Refunds for returned items will be processed within 2 weeks of the items return. A $10 processing fee will be deducted from the purchase amount for all refunds. Items purchased on sale are non refundable, so please choose carefully.

All shipping costs, duties and taxes on purchases, returns and exchanges will be the responsibility of the original purchaser and will not be refunded. Exchanges are processed on basis of availability and can’t be used for out of stock items. Cancelled orders before shipping will incur a $10 restocking fee. 

Resellers who sell our product without our consent are not entitled to any further warranty or money back guarantees beyond what is described here. 

If you would like to return your watch, please contact us at:

info@whalecertified.com

Please let us know the reason for your return along with your order number and contact details to arrange a return.

In the event of an item arriving faulty, we will gladly refund or exchange within the 7 day return period. For any faults that develop beyond this period, we ask that you inform us of the fault to help you resolve it.

All faults that result from misuse, incidental damage and battery replacement by anyone other than a watch repairer will not be covered under the warranty; however the watches 1 year warranty does cover other manufacturing defects.